Privacy Policy

Information we collect

When you contact Potent Technology or submit a support request, we may collect information such as your name, email address, phone number, preferred contact method, service location, device or system details, issue descriptions, attachments, service approvals, and other information you choose to provide.

How we use information

We use customer information to review and respond to support requests, diagnose and perform authorized work, communicate about service, document approvals and results, prepare service records and invoices, support warranty or follow-up work, and operate and improve Potent Technology.

Customer devices and files

Service may require access to files, settings, accounts, or other information stored on a customer device. Potent Technology limits access to what is reasonably necessary to perform the authorized work. We do not intentionally browse unrelated personal content.

Data transfer, backup, or recovery work may require temporary copies of customer data. Temporary copies created solely to perform the requested service are removed from Potent-controlled storage when they are no longer needed, unless the customer has authorized continued retention or the record is otherwise needed for a legitimate business or legal purpose.

Passwords, PINs, recovery keys, and MFA

Potent Technology prefers customer-entered credentials or temporary credentials created specifically for service. We do not intentionally store passwords, device PINs, MFA codes, recovery keys, private keys, or authentication tokens in normal tickets, invoices, or general service notes.

If a permanent credential must be shared to complete authorized work, it should be changed after service. Customers should avoid sending sensitive credentials through ordinary support requests unless Potent specifically directs them to an appropriate method.

Photos, screenshots, and attachments

Customers may provide photos, screenshots, logs, or other files to help explain an issue. Potent Technology may also create limited diagnostic screenshots or service records when useful. Unrelated personal information should be cropped, redacted, or omitted when practical.

Remote support

Remote-control sessions are started only with customer authorization. One-time support normally uses session-based access that ends when the session is complete. Persistent or unattended remote access is used only when it is appropriate for an approved ongoing-support relationship.

Service providers and AI-assisted tools

Potent Technology may use third-party providers to operate its website, communications, hosting, support systems, payment or business tools. We may also use AI-assisted tools to help draft customer communications, service notes, summaries, or other administrative material.

Potent Technology's operating rule is to provide only the information reasonably needed for the task and not intentionally submit passwords, MFA codes, recovery keys, private customer file contents, or unrelated sensitive personal information to an AI-assisted drafting tool.

Information sharing

Potent Technology does not sell customer personal information. Information may be shared with service providers when reasonably necessary to operate the business or deliver an authorized service, or when disclosure is required by law or needed to protect Potent Technology, a customer, or another person.

Retention

Potent Technology keeps service and business records for as long as reasonably needed for customer history, service follow-up, warranty administration, accounting, tax, security, or legal purposes. Customer credentials are not intended to become part of the permanent service history.

Security

We use reasonable administrative and technical measures to protect information handled through Potent Technology, including limiting unnecessary access and keeping private customer and business records out of public repositories. No internet-based system or storage method can guarantee absolute security.

Questions or corrections

Customers may contact Potent Technology through the support system with questions about this policy or to request correction of inaccurate contact or service information. Some records may need to be retained for accounting, tax, security, contractual, or legal purposes.

Changes to this policy

This policy may be updated as Potent Technology's services, systems, or business practices evolve. The current version will be posted on this website with its updated date.

Contact

Questions about this policy can be submitted through Potent Technology's support system.