Terms of Service
Last updated July 27, 2026
Support requests
Submitting a support request does not guarantee immediate service or create an obligation for Potent Tech to perform the requested work. We may contact you for additional information before accepting or scheduling service.
Estimates and pricing
Time and price ranges displayed with a support request are estimates only. Actual time, scope, and cost may vary based on the issue, equipment, environment, required parts, licensing, third-party services, or additional work discovered during troubleshooting.
Customer responsibilities
Customers are responsible for providing accurate information, maintaining appropriate backups of important data, and having authorization to request work on the systems, accounts, devices, or services involved.
Data and backups
Technology troubleshooting can involve risks including data loss, configuration changes, hardware failure, or service interruption. Customers should maintain current backups of important information before service whenever possible.
Third-party products and services
Potent Tech may assist with products and services provided by third parties. Those products and services remain subject to the terms, availability, warranties, and policies of their respective providers.
Limitation of service
While Potent Tech works to provide reliable technology support, specific outcomes cannot always be guaranteed. Some issues may require replacement equipment, vendor support, additional services, or work outside the original scope.
Changes to these terms
These terms may be updated as Potent Tech services evolve. The current version will be posted on this website.
Contact
Questions about these terms can be submitted through Potent Tech's support system.