Potent Support Center
Start with what you need right now
New problem, suspicious message, existing case, remote-support question, or something you want to troubleshoot yourself—use the path that matches where you are now. You do not need to know the technical name for the issue before asking for help.
I need help with a new problem
Describe what is happening and what you need help with. Starting the request is free, and scope and pricing are confirmed before paid work begins.
Start a free request →I think this might be a scam
If a message, sign-in page, pop-up, phone call, download, or remote-access request feels suspicious, review the safest first steps before clicking, paying, signing in, or giving someone access.
Review scam warning steps →I already have a Potent case
Use the Customer Portal to check case status, read customer-facing technician updates, and review completed service history.
Open Customer Portal →Can this be handled remotely?
Many software, account, Microsoft 365, configuration, printer, and troubleshooting requests can start remotely when hands-on hardware work is not required.
Explore remote IT help →I want to troubleshoot it first
Use Potent's practical technology guides for Wi-Fi, malware, phishing, new-computer setup, cybersecurity basics, and other common decisions.
Browse technology guides →Before You Send Sensitive Information
Keep the first request simple and safe
Describe the device, app, service, error, or behavior you are seeing. Do not send passwords, MFA codes, recovery codes, Wi-Fi passwords, private file contents, financial information, or other authentication secrets in the initial request. If secure access or authentication is needed later, Potent can explain the appropriate next step.
On-Site or Remote?
The problem determines the support method
Remote help can be efficient for many software, account, configuration, and troubleshooting requests. Hardware repair, physical network work, Wi-Fi coverage review, or device installation may make more sense on-site. Potent confirms the support method and scheduling before an on-site appointment is considered booked.
View service area →Contact Potent
Prefer to call, text, or email?
Use the business contact method that is easiest for you. For technical issues, including a short description of the problem helps Potent understand the request before following up.