Practical Tech Guides
Useful answers before you need a service call
Choose what you are dealing with. Each guide gives you a practical next step without assuming you already know the technical answer.
Fix a Common Problem
Start here for something suspicious, disconnected, offline, or not working as expected.
What to Do If You Think Your Computer Has Malware
A calm first-response checklist for suspicious pop-ups, fake security warnings, browser redirects, remote-access scams, and unusual account activity.
Read guide →Clicked a Phishing Link? What to Do Next
Practical next steps when a suspicious email or sign-in page may have exposed a password, account, downloaded file, or remote-access session.
Read guide →Wi-Fi Troubleshooting Checklist
Practical checks for slow wireless, dead zones, disconnects, router problems, and deciding whether the next step is your provider or local IT help.
Read guide →Printer Troubleshooting Checklist
Practical checks for offline printers, Wi-Fi printing, stuck queues, driver problems, scanning trouble, and deciding what to try next.
Read guide →Computer Decisions
Plan a repair, replacement, new-computer setup, or safe retirement of an old device.
Should I Repair or Replace My Computer?
A practical way to compare repair, upgrade, and replacement based on the failure, age, software support, performance needs, data, and total cost.
Read guide →New Computer Setup Checklist
A practical checklist for updates, accounts, security, backups, file transfer, software, and peripherals before retiring your old computer.
Read guide →Old Device Retirement Checklist
A practical sequence for backups, account sign-out, device reset or destruction, accessories, and choosing a safe reuse, donation, trade-in, or recycling destination.
Read guide →Small Business Planning
Protect ownership, reduce surprises, and prepare technology for openings and transitions.
New Business Technology Opening Checklist
A practical pre-opening checklist for internet, Wi-Fi, business accounts, computers, printers, POS readiness, phones, backups, and vendor handoffs.
Read guide →Business Technology Ownership Transfer Checklist
A practical checklist for domains, admin accounts, MFA, devices, networks, backups, subscriptions, vendor access, and technology handoffs when a small business changes owners.
Read guide →Small Business Cybersecurity Basics Checklist
A practical starting checklist for MFA, updates, backups, user access, phishing, device security, account ownership, and incident readiness.
Read guide →Small Business Technology Continuity Checklist
Practical planning for backups, internet outages, admin access, power, vendors, recovery steps, and keeping important work moving when technology fails.
Read guide →Need help with your specific problem?
You do not need to know the technical name for what is wrong. Start a free request, describe what you are seeing, and Potent can help identify the next step.
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